Refund Policy

Last Updated: [08/05/2023]

Thank you for using Mumsend's money transfer services. We are committed to providing you with a seamless and satisfactory experience. This Refund Policy outlines our guidelines for refunds in certain situations. By using our services, you agree to the terms and conditions stated below.

1. Eligibility for Refunds

1.1 Failed Transactions: In the event of a failed transaction due to technical issues or unforeseen circumstances, you may be eligible for a refund. The refund will be processed for the full amount of the failed transaction, including any applicable fees.

1.2 Duplicate Transactions: If you accidentally initiate a duplicate transaction and both transactions are successful, please notify us immediately. We will refund the duplicate amount upon verification.

1.3 Overpayment: In case of accidental overpayment or any other payment-related issues, please contact our support team for assistance. We will promptly review the situation and process a refund for the excess amount.

2. Refund Process

2.1 Requesting a Refund: To request a refund, please contact our customer support team within [number of days] from the date of the transaction. Provide relevant details, including the transaction ID and the reason for the refund request.

2.2 Verification: Our team will carefully review your refund request and verify the transaction details.

2.3 Refund Approval: If your refund request is approved, the refund will be processed using the same payment method used for the original transaction.

3. Refund Timeline

3.1 Failed Transactions: Refunds for failed transactions will be processed within [number of days] from the date of the failed transaction.

3.2 Duplicate Transactions: Refunds for duplicate transactions will be processed within [number of days] from the date of notification.

3.3 Overpayment: Refunds for accidental overpayments will be processed within [number of days] from the date of verification.

4. Non-Eligibility for Refunds

4.1 Successful Transactions: Refunds will not be provided for successful transactions, as the funds have been successfully transferred to the recipient.

4.2 Incorrect Recipient Information: Mumsend is not responsible for refunds if a transaction fails due to incorrect recipient details provided by the sender.

4.3 Unauthorized Transactions: Refunds will not be provided for transactions that are determined to be unauthorized or fraudulent.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our customer support team at [].

Thank you for choosing Mumsend. We value your trust and are dedicated to providing transparent and efficient money transfer services.

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